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Tech support results
9 months ago  ::  Mar 23, 2009 - 7:43AM #11
Martin
Posts: 4

Well Yeroen, "hopefully Capcom might be able to help" isn't a really good answer.


Please look at it from a customer's point of view. We bought the game for the PS3 and it doesn't work. Money has been given out so is it too much to ask for someone to be responsible? Or some kind of respond like "We're looking into the problem and will fix it soon?"


I understand if you guys didn't develop the PS3 version but so far Capcom hasn't said anything as to why we still can't play online yet. And I have to say that this is beginning to piss me off too.
9 months ago  ::  Mar 23, 2009 - 2:44PM #12
BigNeen004
Posts: 13

Mar 19, 2009 -- 10:31PM, Yeroen wrote:


direbroom - I'm also from Certain Affinity. Please bear with us. As you can see we just put out a patch, and announced a patch for the Xbox version coming out on the 25th of March. We do care very much about our customers and are doing what we can do address any issues.


We can't, however, help people that are having problems with the PSN version, as we did not develop that version of the game. Hopefully Capcom is able to help.




 


Sadly, this is the most useful information I've been able to locate concerning the online issues with the PSN version of the game!
9 months ago  ::  Mar 23, 2009 - 9:16PM #13
wolverine81
Posts: 14

Mar 19, 2009 -- 10:31PM, Yeroen wrote:


direbroom - I'm also from Certain Affinity. Please bear with us. As you can see we just put out a patch, and announced a patch for the Xbox version coming out on the 25th of March. We do care very much about our customers and are doing what we can do address any issues.


We can't, however, help people that are having problems with the PSN version, as we did not develop that version of the game. Hopefully Capcom is able to help.




 


Well, who did develop the PSN version?  When the game boots it says Capcom, Certain Affinity, and A.C.R.O.N.Y.M. games.  It would be nice if someone would man up and take care of these issues.
9 months ago  ::  Mar 24, 2009 - 7:52AM #14
BigNeen004
Posts: 13

I just got a reply from Capcom, I was told to expect a response here in the forums very soon.  ~03/24/09~
9 months ago  ::  Mar 24, 2009 - 10:57AM #15
Martin
Posts: 4

I seriously hope the response will be something of substance this time.
9 months ago  ::  Mar 24, 2009 - 11:48AM #16
Matchstick
Posts: 13

Well I wouldn`t hold your breath.


xD
9 months ago  ::  Mar 25, 2009 - 9:27AM #17
Rickard
Posts: 29

Mar 19, 2009 -- 10:31PM, Yeroen wrote:


direbroom - I'm also from Certain Affinity. Please bear with us. As you can see we just put out a patch, and announced a patch for the Xbox version coming out on the 25th of March. We do care very much about our customers and are doing what we can do address any issues.


We can't, however, help people that are having problems with the PSN version, as we did not develop that version of the game. Hopefully Capcom is able to help.




So, who has developed the PSN version! There must be someone who is responsible!!!
9 months ago  ::  Mar 25, 2009 - 9:56AM #18
BigNeen004
Posts: 13

Attn: Rickard (And anyone else with PSN AoB online issues)


See the "PS3 AoB online issues" thread in this forum for an update on the PSN version.  No answers yet, but I made contact with Capcom and was promised news soon!
8 months ago  ::  Apr 15, 2009 - 5:21PM #19
Mark
Posts: 5

Hey Yaroslav,


Can you go ahead and send me a PM?


Thanks,


Mark
8 months ago  ::  Apr 18, 2009 - 6:20AM #20
direbroom
Posts: 14
Hi again,

well it was hard, but finally I did manage to get a refund from steam (you know their dreaded "section 4 - we never refund" subscriber agreement bull$hit). Well I told them that I'm sending the whole story (not helping/refunding for a clearly completely broken game) over to shacknews and all of a sudden, I got a reply like 2 hours later (!!! before that I always had to wait at least 2 days for a reply) that i should go purchase a different game and they'll cancel and refund AoB.
While not as good as a money refund, it's better to buy a working game than having this pile of useless c*ap in my steam account.

cheers and good luck to everyone else who's trying to get a refund (maybe the same tactics work with capcom as well),
broom
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