In the Ask Capcom forum, Evil Telephone asked some very good questions about digital rights management happenings of the day (particularly issues with Spore) and how Capcom's philosophies and strategies for the PC fit. I thought it was a good topic of discussion so I figured I'd highlight the questions and my responses (note, I didn't use the word "answers") on my blog:
1. What, if any, benefits are there for you as a publisher for
putting DRM on your PC titles? It couldn't possibly be to stop the
pirates. In your response to an earlier thread about DMC4 PC's sales
numbers, you mentioned that, on the day it was released, it was pirated
quite significantly. Was there someone in your decision-making staff
that honestly though "This time it'll stop them!". This leads me to my
next question...
The objective or goal of DRM is indeed to stop or at least slow down
pirates, particularly around the launch window. Indeed, DMC4's
implimentation was less than ideal and clearly, we failed that goal.
BCR's was better (and different from DMC4's) and was effective for
several weeks. That was significantly better than any other PC title
we've shipped. New steps we're taking (the details of which I can't
discuss right now) should be even more effective, while still remaining
transparent to legitimate users.
2. Do you think of your 3 primary PC releases (Lost Planet, Lost
Planet CE, and DMC4) that you would have sold fewer copies if there
were no DRM or copy protection at all (outside of a Games for
Windows:Live! access key). If the answer is yes, what customer base are
you concerned about losing sales to?
Slightly fewer, though again, these games disc-based implimentations
were easily removed because DRM wasn't a high priority in the
development. They were more of a last minute effort meant to appease
the business types like me and retail. A more secure implimentation
would have pushed some percentage of folks who needed the game "then
and there" to purchase in the absence of an illegitimate supply.
If we converted even 3%-4% of copies pirated in the first two months
on sale, it'd be a meaningful boost in revenue on each of these titles.
The numbers are really that high.
3. As part of the PC Gaming Alliance, do you hear word of any initiatives and/or plans regarding DRM in PC gaming?
There is a sub-committee on piracy issues within the PCGA really
just getting underway and I will be an active member of it. Are there
plans on that front? Brewing, but nothing I can discuss right now. It's
too early and we're still gathering more members from the software side
of the PC gaming world. If there are more publishers/developers who'd
like to have a voice on how the PCGA will address piracy, now would be
a great time to get involved.
Standing from the outside looking in, it really looks like PC game
publishers in general are completely out of touch with what's actually
going on in the real world. Everyone keeps slapping on CD-check service
in their games like they really think it's stopping people who would
pirate the game anyway.
I agree, CD checks are fairly lightweight, and relatively easily
removed for anything other than a deep implimentation. There are a few
new disc-based technologies on the market that at least for the moment,
are showing promise though for those who wish to stay with that format.
Truth be told, I would much prefer wholly network authenticated
solutions (as we've used on Bionic Commando Rearmed and future titles
from CEI) so people don't have to have a disc in the drive. As a
player, I hate that and that's part of the reason why I love digital
distribution so much.
At the same time, there are some territories (Eastern Europe,
Russia, Southern Europe, specifically) whose retail channels have major
concerns over online or broadband penetration rates for network
authentication, that often necessitate some form of fallback in the
form of disc-based protection. Frankly, I personally don't understand
how anyone could have a high end Nvidia or ATI equipped multicore PC
in any country and not have it connected to the Internet, but the
retail realities (or at least, retail's perception of reality) for the
moment still puts some pressure on keeping disc-based protection.
Again, if your goal is to preserve the first couple weeks of sales,
or at least put in a speedbump (and if you're retail, that's what you
really want), you have to do something.
You must have heard all the success Sins of a Solar empire is
having. Sales of that game are still skyrocketing, and it has no copy
protection or DRM whatsoever.
Indeed, it's nice when an exception to the rule is rewarded. That
said, I'm not sure Sins' success doesn't mean normal rules don't still
apply. I'd also suggest that patches that check for validity and
multiplayer codes are in fact, forms of DRM... so saying that it has
no DRM isn't quite accurate. Let's just say, it has a slightly
different form of DRM (perhaps more elegantly designed) rather than
encryption, tripwires or authentication upon installation.
In
a nutshell, I think it's fair to say there are some relatively
bulletproof technical solutions out there. I'm not saying they can't be
cracked but in some cases they haven't yet and they're dynamic enough
as to put up some real roadblocks for pirates. Hurray! Problem solved
right? Nope. The problem is, that they're effectively rootkits and are
onerous for consumers (not to mention potentially fraught with support
issues... maybe even legal issues). In some cases, they're so onerous
that we'd never put our consumers through that.
So if that's
one end of the spectrum and at the other end, there's no protection,
somewhere on that continuum is where an "optimal" solution exists.
Optimal for whom (publisher or consumer) and where one draws that line will inevitably vary from
publisher to publisher (and tolerance thereof by consumer to consumer).
I'd like to think that we will be clear in our
DRM specifics by title and that they will be less restrictive than some
publishers (even those with more PC experience than we have). For
example on Bionic Commando Rearmed we allowed five installs and no
phoning home, as opposed to some other publishers that are in the 2-3
range with relatively frequent phone home checks. That said, as compared to some like Stardock, we're likely to be more strict.
In any
event, your questions are good and valid. I can understand the
confusion in the current climate. There are no easy answers and I think
we're all still searching for some silver bullets.