Capcom offers its sincerest apologies to everyone who participated in this first beta test. While the purpose of a beta is to work out these type of issues, it was very clear that the issues we faced were more severe than we were prepared for. After three days of testing, while we were making progress and collecting valuable data, we felt the majority of players were not having a good experience, and the best course of action would be to take the servers offline for extended maintenance. We will be postponing our first beta phase until we believe the experience is going to be a positive one for players.
UPDATE: There seems to be concern from some players who were unable to connect to the beta, that they would not be able to get the in-game incentive we mentioned. We are still working out the specifics on the incentive, but can confirm that connecting to, or not being able to connect to the initial beta, will not be a factor in receiving this incentive.
To be clear, this first beta test attempt will not count toward our previously announced beta test allotments. There will still be at least three full beta tests prior to the game’s launch. So for those in the Americas that feel disappointed that they were not able to experience their pre-order incentive, there will be plenty of opportunities prior to launch to experience the game.
Additionally, we are working on a worthwhile in-game incentive for the players that participated in the first beta test. While we can’t confirm specifics just yet, we will have more details on this in the coming weeks.
To all of the European and Asian players that felt like they were missing out on the beta since we limited it to North America on Friday and Saturday, we apologize for the inconvenience. Due to the state of the server issues, we had to limit the numbers to a smaller pool in order to identify issues and potential solutions. Either way, we will still be providing these players with an incentive as well, as all territories were inconvenienced.
To all of the players that participated and supported us through this initial phase, we cannot thank you enough. We understand how frustrating it is to be so close to playing the game you are excited for, and to not have it working. The whole team here is very disappointed that we were unable to deliver a proper beta experience this time. Thank you so much for your continued support, and we promise that we will have a better experience for you with the future betas.
We will be sharing more details when available, but for now, we appreciate your patience as we work on solutions to offer the experience that we had intended.